From opening an account to payments, bonuses, and betting — we're here for you every step of the way.
Select the type of issue you're facing and we'll get it sorted quickly
Registration, login, password & profile settings
Deposits, withdrawals & mobile banking
Welcome Bonus, Cashback & Promo Codes
Sports Betting, Live Casino & Odds
Account security, KYC & verification
App download, installation & troubleshooting
VIP tiers, benefits & points system
Live chat, email & 24/7 support
If you ever run into trouble while using Carong, don't worry. Our Help Center was built with players like you in mind. You'll find everything from account setup guides to payment processes, bonus terms, and game-related information all in one place.
First-time users often feel a little lost when they land on the platform — unsure where to go or what to do next. That's exactly why the Carong Help Center was built: so you can find answers on your own, quickly and easily.
Our support team is available 24/7, every day of the week. Reach us on live chat for a response within minutes, or send us an email — we typically reply within 2–4 hours.
Carong believes that a great betting experience takes more than just great games — it also takes reliable support. That's why we're always committed to resolving your issues quickly and effectively.
If you couldn't find a solution on this page, reach out to us directly via live chat. We're available 24/7 and ready to help.
| Contact Channels | Response Time |
|---|---|
| Live chat | < 5 minutes |
| 2–4 hours | |
| Callback | Within 1 hour |
Opening a new account at Carong only takes a few minutes
Go to the Carong registration page and enter your active mobile number and preferred username.
Verify your number by entering the OTP sent to your mobile — it only takes 30 seconds.
Add your name, date of birth, and preferred payment method to make future withdrawals easier.
Deposit as little as ৳300 via Mobile Pay, Nagad, or Rocket and claim your welcome bonus.
Learn all about how payments work at Carong
Making a deposit at Carong is quick and easy. Log in to your account, click the "Deposit" button, and choose your preferred payment method — Mobile Pay, Nagad, or Rocket. Enter the amount and confirm the transaction number.
Withdrawing your winnings is just as easy. Go to the "Withdrawal" menu, enter the amount, and choose your payment method. Once KYC is verified, funds are typically transferred to your account within 15–30 minutes.
If you run into any issues with a deposit or withdrawal, contact support with a screenshot of the transaction. Carong is always committed to keeping your finances safe and secure.
How Carong bonuses work — explained in plain terms
Make your first deposit after joining Carong and you'll receive an attractive welcome bonus, added directly to your betting balance. To withdraw it, you'll need to meet the applicable wagering requirements.
For example, if you deposit ৳1,000 and receive a 100% bonus, your total balance will be ৳2,000. To withdraw the bonus amount, you'll need to place bets totalling 10x the bonus value.
Carong regularly runs reload bonuses, cashback offers, and special match promotions. Visit the bonus page or ask our support team to stay up to date on the latest offers.
What Carong does to keep your account and funds secure
All your data is encrypted with 256-bit SSL.
An OTP is sent with every login to prevent unauthorized access to your account.
Your personal information is never shared with third parties.
Verifying once with your National ID speeds up future withdrawals.
Take a clear photo of your National ID or passport.
Upload your photo in the "Verification" section of your account settings.
Verification is typically completed within 1–24 hours.
If your issue isn't resolved, our team is always ready to help
Live chat is the fastest way to get help — average response time is just 3–5 minutes.
Online nowFor detailed issues, send us an email. We typically respond within 2–4 hours.
support@carong.bet