Responsible Gaming on Carong — keeping the fun within limits

What Responsible Gambling Actually Means

Responsible gambling means betting or gaming in a way that keeps it purely entertainment — without harming other areas of your life such as family, work, health, or finances. At Carong, responsible gambling isn't just a rule; it's a core part of who we are.

Many people mistakenly see betting as a source of income. Responsible gaming means accepting the reality: betting is a game of chance, and winning isn't guaranteed. Carong wants you to enjoy it within a set budget, with that reality in mind.

Carong believes every player should have full control over their own gaming. That's why we provide free tools and information to help you stay informed and in control — because responsible gaming is a commitment we take seriously.

Recognizing Problem Signs

Betting addiction usually develops gradually, and it can be difficult to recognize on your own. Watch out for the following warning signs:

• Going over your set budget repeatedly.
• Placing more bets after a loss in an attempt to "win back" what you've lost.
• Lying about betting or hiding it from your family.
• Borrowing money or cutting other expenses to fund your betting.
• Feeling restless or irritable when not betting.
• Betting is taking priority over work, study, or time with family.
• Trying to stop betting but unable to.
• Betting is affecting your sleep, eating, or overall health.

If two or more of the above signs apply to you, it's time to seek help. Contact the Carong support team or In the Help Center reach out to us.

Check Yourself — Quick Self-Assessment

Answer the following questions honestly. This isn't a test — it's simply a way to better understand yourself:

Tips for healthy betting habits

Responsible gaming isn't about stopping — it's about playing the right way. Build these habits and betting will always stay enjoyable:

• Set a fixed budget: Decide in advance how much you're willing to spend each week or month, and never exceed that limit.
• Treat it as entertainment: Don't treat betting as a source of income. Think of it like a movie ticket — you're paying for the entertainment.
• Take regular breaks: Avoid long, uninterrupted sessions — take regular breaks and make decisions with a clear head.
• Don't Chase Losses: Never chase losses with bigger bets driven by emotion. It's the most common — and costly — mistake you can make.
• Stay calm: Don't bet when you're angry, frustrated, or under the influence. Play with a clear head.
• Keep your winning expectations realistic: Don't chase the dream of becoming a millionaire overnight. Enjoy the small wins along the way.
• Check your balance: Keep track of your wins and losses from time to time — it helps you stay grounded in reality.
• Make time for family: Watch out for signs that betting is eating into time you'd normally spend with family, friends, or on hobbies.

Carong's Protection Tools — In Detail

Carong's account settings offer several responsible gambling tools. They are completely free and can be activated at any time:

Once certain tools are activated — such as self-exclusion — they cannot be reversed before the set period ends. This is in place for your own protection.

Set limits step by step

Setting deposit or time limits on Carong is straightforward. Just follow the steps below:

1. Log in to your account — Click the "Login" button at the top right and sign in with your credentials.
2. Go to account settings — Click the profile icon and open the "Settings" or "Account Management" section.
3. Open the "Responsible Gaming" tab — all protection tools are available here.
4. Choose your preferred tool — choose what you need: deposit limit, time limit, or self-exclusion.
5. Set an amount and duration — enter the limit amount and the duration you want it to apply.
6. Confirm — click the submit button. Changes take effect immediately.

Protection of Minors

Carong strictly enforces an 18+ policy. Keeping minors away from betting is both our social responsibility and a legal obligation. Our position on this is one of zero tolerance.

If you are a parent and your child uses the internet, please take the following steps:

• Use parental control software on your devices.
• Install blocking software on your browser.
• Keep your Carong login details out of reach of children.
• Never allow a minor to use your account.
• Stay with your child while they use the internet.

If you suspect a minor is using Carong, please act immediately and In the Help Center Let us know.

FAQs

Where to find help

You don't have to carry this alone. Getting help on Carong is simple. If you or someone you know is struggling with a betting addiction, support is available through the following:

• Carong Support: In the Help Center Visit us and reach out via live chat or email — available 24/7.
• Account Settings: Log in to your account and activate the protection tools yourself.
• Trusted ones: Talk openly with family or friends. Going through this alone is hard.
• Professional advice: Speak with a mental health professional. A national mental health helpline is available in Bangladesh.

Responsible gambling at Carong is an ongoing commitment. We don't just want to entertain you — we want you to stay well, happy, and in control. If you ever feel you need help, don't wait. Reach out today.